SHIPPING AND RETURNS

SHIPPING

  • Orders ship within 3-5 business days of purchase.
  • Presale products ship within 30-45 business days.
  • We do not ship any orders on Sundays or holidays

***ALSO WE NO NOT SHIP TO PO BOX ADDRESSES***

WORLDWIDE

  • Please allow 24 - 48 hours for processing orders and Confirmation
  • DURING SALE PERIODS - PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR ORDERS PROCESS DUE TO HIGH VOLUMES.
  • We are not liable for any wrong information given to us when shipping information is collected at check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalizing your order.

RETURNS/EXCHANGES

Does FB Label accepts returns and exchanges?

Yes, but only exchanges. Please read the description and measurements carefully BEFORE purchasing, we do not accept returns.
  • WE DO NOT ACCEPT EXCHANGES ON PRESALE ITEMS OR ITEMS PURCHASED DURING A SALE. 
  • EXCHANGES TAKE 3 WEEKS TO PROCESS.  
  • ONLY ONE EXCHANGE PER PURCHASE IS ALLOWED.
All orders are provided with a return form; Frann wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we’re here to help you get your order correct!
    • Items must leave customer’s hands within 7 days of receiving to action for exchange.
    • Items purchased under the presale, marked as "Sale" or discounted with a promo code are not eligible for exchange.
    • Only Full priced items are eligible for exchange.
    • We do not reimburse for exchange shipping.
    • Unworn items must be returned in original packaging including FBL tags, and garment bag. We can legally refuse to refund your items if the tags have been removed or tampered with.
    • Customer is responsible for sending back the garments to the address provided with the return form and order number.
    • Exchanges will be given in the form of store credit for the price of the items purchased to place a new order online.
    • Exchanges are processed within 3 business days after item is received and checked.
    • A confirmation email will be sent when your item is refunded.

***We are not liable for customs clearance fees and holding times of packages by customs in your country***

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